Return & Refund Policy

Last updated

November 9, 2026.

Company and services

UPLIFT4MEDIA FZCO — Registration: 53142. Licence: 55516. Permit: DSO-IFZA. Address: IFZA Properties, Dubai Silicon Oasis, United Arab Emirates.

This policy covers digital services, including account recovery and assessment of content removal requests. Physical returns do not apply.

Payment after successful delivery

For account recovery services, payment is generally due after successful completion, unless different terms are expressly specified in the accepted quotation.

If a success-based recovery service fails, no success-based service fee is charged. Prices and terms are agreed before work begins.

Refund eligibility

Properly completed and delivered services are generally non-refundable.

Refunds may be granted for duplicate payments, overcharges, services not delivered as agreed, or where required by law. Requests are assessed individually.

How to request a refund

Email agency@upliftformedia.com within 14 calendar days of payment with the subject “Refund Request”. Include your name, invoice reference, payment date and amount, service purchased, and reason.

This request period does not limit mandatory statutory rights.

Review and processing times

We acknowledge requests within 3 business days and aim to decide within 7 business days after receiving the necessary information.

Approved refunds are initiated within 5 to 10 business days after approval. Additional bank processing time may apply.

Refund method

Refunds are generally returned to the original payment source or by bank transfer to the verified original payer. Additional information may be requested for secure processing.

Third-party platforms

UPLIFT4MEDIA FZCO is independent of social platforms and does not control their decisions.

Changes after properly completed delivery do not automatically qualify for a refund, subject to applicable law and agreed terms.

Cancellations

Cancellation may be requested at agency@upliftformedia.com. Without an advance payment, cancellation before completion will ordinarily not involve a refund.

Any agreed deposits or fees are handled under the accepted quotation and applicable law.

Disputes

For billing errors or complaints, contact agency@upliftformedia.com. This policy does not limit customers’ mandatory legal rights.

Governing law

This policy is governed by applicable United Arab Emirates law, subject to mandatory consumer protection rules.

Contact

UPLIFT4MEDIA FZCO — IFZA Properties, Dubai Silicon Oasis, United Arab Emirates. Email: agency@upliftformedia.com.